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A PRODUCT OF CALCULATED SENTIENCE LLC

Product Support and Notices

ADJUSTING FOR TIGHT RETENTION - preliminary steps

If you prefer a looser fit, please use the Teflon spray below. This is the first step to lessen the friction. You can purchase them from Lowes for about $6.

You can spray it directly inside the holster, and wipe it off, leaving only a thin film. You can also spray it on cloth and wipe it inside the holster.

 

 

Although we aim for a perfect fit out of the box, that is mostly a myth. We will mold for our standards, and it usually serves the wide degree of users. However, it does not always suit personal preference. In this case, some people would complain that the retention is too tight. In most instances, the holster does not really need to be readjusted, but it does indicate a break-in period. The Teflon spray above will accelerate the break-in process. We use it to coat the outside and inside of all our products. However, we use them very sparingly. Not that it will hurt the material, but it can form a white residue on certain weather conditions.

Anyone who makes a claim that they can make perfect fitting holsters that suits everybody's personal preference - every single time - is blowing hot methane out of their arse. It is easier though, and for new comers, pay attention to this, to achieve a near perfect fit to suit all personal preference by using the thinner 0.06" Kydex. We do offer that thinner material, but only for regular holsters that has no lights or lasers installed. We have our own design concept to follow, others are most certainly free to follow theirs. For us, the thin material is just not good enough for real hard use for pros. For the most part, only pros really need those options installed on their weapons. Pros are of course always emulated, so we do see a lot of people that use these lights or lasers.

 

ADJUSTING FOR TIGHT RETENTION – to use heat or not

If you really think that you need to make retention looser and Teflon spray does not seem to cut it, then heat must be applied.

We don’t mean any insults to anyone for whatever we have to say here! Just bear with us to make our point, hopefully it will make sense.

Before we proceed, we would like to make it very clear and let people know that Kydex is fairly temperamental to work with. If it was that easy, everybody would be cranking them out in their garage on weekends. We are not going to insult people and their aptitudes, but majority of people that will apply heat without guidance, will have a high probability to make a mistake. Even with guidance, there is still a degree of uncertainty, brought about by misinterpretations, misunderstandings, or simply put – lost in translation. The degree of knowledge will be different between parties, that they may as well be speaking different languages.

So, as a disclaimer, we will not take responsibility if you go ahead and decide to adjust it yourself. We will usually ask that you send them back and we will adjust them. If you go ahead and make adjustments, we will no longer accept the item as a return. Please see our return policy in our “policies” page to learn more about this.

Before the next step, another fact – as much as most people that will attempt to adjust themselves will make a mistake, it is a fact that most people that will ask us to adjust for a looser fit, will end up regretting it after a certain period of time.

That period of time is deceiving as it should not be measured in time frame, rather in actual usage. However, it is assumed that the longer one has had the item, the more draw strokes they have performed.

We know for a fact that it is possible to execute close to a thousand draw strokes in 12 hours. It is commonly accepted that muscle memory would occur after about 2000-5000 repetitions. Some people take less, some takes more. We mention the development of muscle memory here, because the feeling that the Kydex has loosened up is only partially because of the wear due to the break-in. A big part of it is the user is getting used to the new routine and it feels more natural, therefore smoother.

Is adjustment really necessary?

The tolerances of our products are set at about two hundredths of an inch. That alone provides some friction. Certain guns, e.g. SIGs, HKs, CZ, etc., will provide more friction due to serrations, rough or sharp edges, shape, etc. Some guns that are slick like a Glock, cause less issues. The combination of gun and light/laser is another big factor of how much friction will result. The key to this is of course on the mold itself.

Certain combinations no matter how well the mold was executed can cause issues. These typically happen in light/laser combination. Some combinations require good alignment in the user’s draw stroke. If the stroke is slightly cockeyed, certain parts will drag causing a sensation that the gun and light/laser is stuck. Forcing it even more just makes the situation worse. The solution for this is to make the holster loose, but loose enough that the weapon may fall out if inverted. That approach is not in accordance with our design philosophy.

The better solution is for the user to troubleshoot his/her draw stroke and make necessary adjustments. This is a sore issue, psychology norms suggests that people do not like to find fault in their process. The key to making this intercourse successful is to ensure that we are on the same page as the user. For example, if the user says that it does not fit, that is too vague. We need to know what you mean that it does not fit. From time to time, we will ship the wrong items, but we will know that based on our records after a customer raises an issue. If that happens, we will ask for the item to be sent back and we will send the correct replacement, plus some other perks for the inconvenience we have caused.

Sometimes our record shows the order was filled correctly, but the customer may in fact be using an add-on option that was not accounted for during the molding. If we can adjust for it, we will do whatever it takes to make it right, within reason. The add-on option may be something we do not support. If customers read the product details, it would be clear if their configuration is supported or not.

If that is what you ordered, that is what we will fill. If you had some “bad info” about the dimensions of your gun, we will consider that your fault. However, we are very lenient on this subject and have always shipped the correct one if the customer is cooperative. A very good example of this is people ordering a holster for the Glock 30S, when in fact their gun is the Glock 30SF. We won’t beat this issue, if you are wondering what we mean, you can do your own due diligence. If you are a serious gun enthusiast, it will be good for you to find out.

We have three levels of retention.

Our products will be shipped with our standard retention, which is, if the gun and or light/laser installed are seated, you can invert it, shake it and it won’t fall out. Some guns made with all metal can be quite heavy and if vigorously shaken, it can still fall out. The venerable 1911 is a good example of this. We call this “real world” retention.

The next level is when inverted and shaken lightly, it does not fall out. If shaken vigorously, it can fall out. If you return your item to us and ask for adjustment, this is the next step we will aim for. At this point, we make a disclaimer that you have asked us to adjust for this level. By shipping the item back to us, we consider that an agreement on your part, for us to proceed. At this point, the disclaimer includes the statement that we will not perform further adjustments in the future. This level is what we call “sport” retention. Our 0.06” regular holsters will typically ship with this setting.

The last level of retention is what we call “pencil”, it is for pencil pushers. The term “pencil” is interchangeable with “NTWO” - need-to-work-out. This is the last level that we will perform; beyond this is a line we will not cross. We typically do not recommend this setting, but some people prefer this type. At this level, a gun grab is much easier, as well as the weapon falling out during a scuffle or scaling a high object. Basically, you should probably just stay on your desk and hammer away on your keyboard. At this setting, you can invert and the weapon will not fall out, but if shaken even lightly, it will fall out. If we made 0.06” light-carrier holsters, it would ship with this setting. This is another reason why we do not support the use of 0.06” Kydex for light-carrier.

So, how do you adjust using heat? You don’t, just ship it back to us. We will extend advice only if you disclose your identity. We will check in our archive if you have indeed bought from us. Please contact "tech_support@kcloakusa.com", for instructions on how to ship the item back or how to adjust; whichever one suits your fancy.

The primary reason we are not going to discuss adjustment procedures here, is that we consider this as proprietary information.

If you are not in our archive, then we will require that you open an account, before we entertain your request. This is for people that have bought from us in the first 6 months or so when we started, when we did not archive. Please read our “privacy policy” if you are concerned about us archiving info. We do not archive credit card information; in fact, we do not even see your card info.

Another group this applies to is people that bought our products from other sources. We have a lot of cases when the first owner made adjustment and it did not suit the current user. For this case, we will typically just render advice, noting our disclaimer that we will not take responsibility for any mistakes made by the user during adjustment. We will still require that the current user open an account before we render advice. If this group prefers to send the item back to us, we will at a minimum charge for S&H. If we get the item and it is beyond adjustment, we will inform the customer and we will ship it back without performing any further adjustments. For the most part, we will be able to adjust. If it was that bad, you should obviously not have bought it.

The last group this applies to are people that got our products as part of fund raisers, won them as prices during competitions, got them as product samples or through an approved T&E request. We have also shipped thousands worth of product - for free - "downrange" as support for our warfighters. This also applies to that case. We routinely cater to requests to provide products for official fund raisers or competitions. We also have a program for providing product samples or T&E. Please see our "policies" for further info on this topic. The requirement to open an account still applies.